We ship within Canada and USA including Alaska and Hawaii. Other countries...please inquire first.
Paypal preferred and accepted for 100% secure and protected transactions. Money orders are no longer accepted, sorry. We ship within 1-3 days of receiving cleared Paypal payment. All items are professionally packaged so your order will arrive in excellent condition.
Shipments within Canada:
Once your shipment has been posted you will receive an email confirming shipment. Shipping times within Canada vary from 5 to 12 business days depending on location. If you want faster ExpressPost service, email us first for quotation...it is more.
Shipments to USA:
Shipping times to USA vary from 10 - 21 business days or longer depending on how fast the item clears U.S. Customs. This is YOUR GOVERNMENT. Normal delivery is prompt and efficient and can be in just 10-15 business days.
If your shipment gets delayed at Customs for any reason as they occasionally hold packages for inspection/clearance before releasing it for delivery into USA, this can take a few extra days or on occasion, 2-4 weeks depending on parcel volume at that time of year. Why? Ask them....however it is rare. This is OUT OF OUR CONTROL, so do not blame us. Once we ship the item, and, if it is trackable we have no control over your governments actions or delays. NO REFUNDS WILL BE GIVEN simply because it did not arrive within the timeframe you anticipated. NO EXCEPTIONS. Canada Post will not even open a claim until 45 days has passed, so asking for a refund prior to that period is wasting time. *BE PATIENT* It will get there, you just must be wait it out. In case of loss or damage we will look after filing the claim for refund with Canada Post for you and keep in touch with all further details. We will look after you, but you must be POLITE, not rude or demanding or your message will be ignored.
All sales are final unless we made an error in your order or item is defective, in which the item may be returned if in same BRAND NEW condition as sent and will be exchanged (once verified defective) at no charge. Opened dvd's with shrinkwrap removed are non-returnable unless defective. Items DOA must be returned in order for any replacement to be processed.